Vanliga frågor och information
Kamiko was founded and is run by two brother, Tom and Carl-Ludwig, who has always had a passion and interest for Asian pop-culture.
The idea to start Kamiko came after a collaboration with a supplier of Japanese anime figures based in the Netherlands. By the end of 2022 Kamiko received the first delivery of 170 figures - many figures of which are very rare in the European Marketplace.
The market for anime figures felt saturated so we wanted to offer something more: a hub where you can order all manner of things from anime figures, merchandise, to even puzzles or Warhammer. While we do not yet have the ability to stock all the items we wish, as our customerbase grows so does our stock! So the more support we get, the more interesting products we can stock! We want to be the website for all your needs, under one roof, with just one shipment to worry about.
Saturday: 10.00-16.00
Sunday: Closed
Definitely not!
We have a wide range of prodcuts from shows like Star Wars, Harry Potter, Lord of the Rings, and Warhammer!
Kamiko is also an official stockist of Warhammer! In store we stock miniatures from 40K and Age of Sigmar, but of course also paints, brushes, spray, and all the tools you need for your hobby! As an official stockist we can take order for customer for any Warhammer product available in the Warhammer-catalog - with better prices than the Warhammer website!
We will continue to broadening our available products, so everyone can always find something they are passionate about. We are looking forward to growing together with all of you!
Make sure to come visit, and were sure you will find something you love!
Kamiko is run by just two people, and unfortunately we cannot always keep up with all the latest releases. If you have a figure you would like to buy but cannot find on our website - reach out to us on Info@kamiko.se or on our social media and we will do our best to find it for you! If it a product is out of stock and you are wondering about restock you can reach out to us with the SKU and we will check future availability!
If you have any questions or requests you can always reach us at: info@kamiko.se or our social media!
How does Pre-orders with Kamiko work?
Due to delays from our suppliers, there might occur certain delay in our orders being delivered to customers. Items that say 2 weeks delivery is just an estimate that we reserve may take longer. We place the order, after we receive it in our warehouse we undergo an inspection for quality control, and only then can we send the product to you. If we notice that the delay is significant, we will keep you updated during the process and when you can expect to receive your product.
We have a wide range of upcoming products, many in very limited edition. When you find the product you are interested in pre-ordering, we will immediately reserve the product for you. When ordering, you will have the option for full or partial payment. The remaining sum if you select partial payment is due before we deliver the product – we will contact you regarding this for a smooth experience.
When we receive the item into our store and have undergone our inspection, we will contact you again with an update on delivery.
Unfortunately, it can happen that these products when ordered are already sold out before we have time to reserve with our customers. If this occurs we will of course issue a full refund, and remove the product from the website. The best strategy is to reserve a pre-order as quickly as possible - then the faster we can make an order to our supplier, the greater the certainty that the product will not be sold out. If this occurs, we will cancel the purchase and issue a full refund.
Waiting times
Many products are launched well in advance, with release and delivery in some cases occurring as late as a year later. As a seller in Europe, the goods are sometimes available approximately 2-3 months after it is released in Japan, this means that some goods can be sold out very quickly!
If the delivery estimates change after your order, we will contact you with an update, and if you wish to cancel your order, you may contact us of this so that we can investigate whether we can cancel the delivery.
Return policies
When buying a pre-order, the same consumer laws apply as for regular purchases: you have a 14-day right of withdrawal from receiving the item, and when returning an unopened and undamaged package, a refund is made for the purchase. If the item is opened or damaged upon return, we reserve the right not to issue a full refund. If the purchase is canceled before delivery, we charge an order fee of 20% of the full price of the product. This is to cover costs that arise for us when purchasing pre-orders.
We are not responsible for shipping and return shipping.
Shipping and multiple orders
An order where pre-order and stock items are mixed, we will contact you on shipping preferences. We prefer to ship our products together, which means we will not make delivery until all items in the order are in stock. This also applies to multiple pre-orders.
The best thing for both parties to avoid problems is to make separate purchases per pre-order or to differentiate between pre-order and stock items.
The cost for shipping will be available in the check-out.
Each product will be clearly labeled if it is in stock or pre-order.
Products not in stock
We are an official Warhammer stockist, but unfortunately we do not have the facilities right now to stock their entire range.
But it will be available to order!
The expected delivery time for Warhammer orders is 3-weeks. The pay-off for our customers however is that we remain cheaper than the Warhammer official website! Well worth the wait!
Pre-order
As a stockist we can reserve new releases prior to their public launch! This means that ordering through us you get both a better price than the official website and you will not have to worry about being stuck in queue!
We will ship the item as soon as they arrive to our store, ensuring you receive your products by launch-date.
Men sanningen är den att i dagens ekonomiska läge tillverkas väldigt många varor i Kina.
Betyder detta bristande kvalitet eller att min produkt är av dålig kvalitet?
Abolut inte!
Väldigt många stora märken tillverkar idag sina produkter i Kina och många produkter har folk använt för att bestiga Mount Everest!
Även textiler av högsta kvalitet, så som Fjällräven som man tycker borde förknippas med Svensk produktion, har sin tillverkling i länder så som Kina och Vietnam.
"Made in China" ska absolut inte avskräcka dig. Skillnaden på produkter från Kina är vilken kvalitetskontroll som utförs på den producerade varan.
Figurer som säljs från Japan går genom en helt annan kvalitetskontroll än de som släpps i Kina för ett mycket billigare pris. Ofta är det man betalar för är just denna kontrollen; att varan är av bästa möjliga kvalitet.
Många figurer som är kopior har ofta en dålig passform, detta kan vara att fötterna inte riktigt passar i plattan den står på. Att vissa delar kan vara svåra att få dit rätt utan att böja lite på armar.
Kamiko har i en tidigare besiktning jämnfört en äkta mot en kopia från Kina från Serien Fate/Saber, den äkta passade perfekt på plattan som följde med och tillhörande svärd gick smärtfritt att gå genom båda knutna händerna som håller i svärdet.
Kopian var bristande på just dessa punkter, man fick böja lite och svärdet såg böjd ut för händerna passade inte helt perfekt.
Man kan snabbt identifiera om det är äkta eller inte genom att kolla på kartongen. Äkta varar kommer alltid med en kartong från fabriken, detta av högsta kvalitet. Det står alltid tillverkare på dessa kartonger, oftast på framsidan men även på baksidan. Många kopior kommer utan kartong och saknar logotyper från tillverkaren.
Ett annat sätt att se på kartongen är om texten står på Japanska eller Kinesiska. På äkta varor är texten på Japanska, många kopior ger ut sina produkter på Kinesiska.
Värt att lägga in i detta kapitlet är att inte dömma folk som köper kopior, valet är helt upp till dig! Samlarfigurer kan vara en dyr hobby som vi önskar alla kan delta i, och vi har alla börjat någonstans och vi är alltid exalterade över det växande intresset över att samla på just genuina objekt från Japan! Så även om vi inte kan hjälpa dig hitta billigare kopior, så hjälper vi mer än gärna till att identifiera sådana produkter och vid förfrågan kan vi även göra en beställning på en genuin produkt åt er om sådan finns tillgänglig.
Fördelen med att köpa just genuina produkter är framförallt att man sponsrar producenterna bakom våra favoritserier! Desto mer stöd vi kan ge våra favoritserier, desto större chans vi kan se fler säsonger, fler serier, eller nya upplagor. För hoppningsvis kan vi erbjuda dig de bästa produkterna till det bästa priset så vi alla kan bidra till en växande marknad för anime!